Help and Support

Vision Base endeavours to swiftly resolve all support requests from our customers. Before submitting your support requests please have to hand your systems serial number, which is located on the bottom or side of your purchased PC system, and the dongle number. The dongle number can be found on the side of the dongle which is connected to your PC system, or in the About menu in your purchased software.

For technical support please fill in the form below, or contact us via phone or email.

When completing the form please give as much detail as possible as to the nature of your support issue, and include the events which lead to the problem.

Support Form

Name
Organisation
Department
Telephone number
Fax number
Email address
Address
Product	ViewSTATION 2 DCR Professional dMUX Professional VideoBOX Professional VideoBOX Lite VideoBOX Digital VideoSAFE duPLIX Presentor
System Serial # (Enter 999 if not known)
Dongle Serial #
Nature of fault
Compulsory fields indicated with :